Refund policy

Returns & Refunds policy

When you return a Product to us:

1. Because you have cancelled the contract between us within the 14-day cooling-off period we will process the refund in accordance with the terms of our cancellation policy (see Terms of Service).
2. Because the Product is defective. We will require photographic evidence of the defective or damaged product. Once we are satisfied the product has not been damaged due to lack of due care and diligence or tamper by the consumer we will either provide a replacement or issue a full refund for the order.
3. When damage occurs during delivery, we require photographic evidence from you to verify the product has been damaged. Upon satisfactory receipt of evidence, we will refund the price of the product and shipping in full.
4. We will refund any money to the card used to pay for your purchase. e. When a product is deemed to have passed its expiry date, we require photographic evidence from you to demonstrate that this is the case. If we are satisfied the product is out of date, we will issue you with a full refund.

All refund requests must be made in writing to services@noshlondon.com within 28 days of receiving your order. Unfortunately, we cannot accept any refund requests once this time period has expired.

Our Liability

• Our liability extends to the full purchase price of the product(s) and the cost of shipping. We are not liable for any return shipping costs incurred due to cancellation of an order.
• We are not liable for any costs incurred in relation to this contract which are not foreseeable at the time of purchase. These may include loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time.

Privacy policy

We do not disclose your information with third parties. Information and cookies stored on this website and information you provide us will be used for no other purpose than to facilitate the buyer-seller transaction and keep you up-to-date with our latest news and offers according to your individual preferences.

Contact us

Please forward all inquiries to our customer services team at services@noshlondonltd.com. We aim to answer all queries whether they be order cancellations, refunds or those from trade customers seeking bulk shipments within 24 hours of receipt of your message. You may alternatively contact us at our office on 0208 903 4765 between the hours of 9am-5pm GMT on Monday-Friday.

Please be aware that whilst we endeavor to provide all customers with a first class level of service, sometimes human error may dictate that you are not completely satisfied with your order. Should this occur, we will as far a reasonably possible attempt to resolve any disputes. We will however not tolerate any abusive or aggressive language or actions against staff members.